What to Expect at TLC Animal Hospital in El Paso, TX

At TLC Animal Hospital, we’re committed to providing a calm, welcoming environment where pets receive exceptional care and pet parents feel confident in every step of the visit. Our Fear Free Certified team and AAHA-accredited facility are dedicated to ensuring your pet’s comfort, safety, and well-being from check-in to checkout.

What to Expect

Our Fear-Free Approach

We understand that veterinary visits can sometimes be stressful for pets. That’s why our hospital is thoughtfully designed to create a peaceful experience:

  • Separate waiting areas for dogs and cats

  • Soothing music and anti-anxiety pheromone diffusers

  • Nonslip exam tables and scale surfaces

  • Gentle handling by trained Fear Free Certified staff

  • Plenty of tasty treats for both dogs and cats

Every detail in our clinic is aimed at reducing fear, anxiety, and stress, so your pet can enjoy a positive visit every time.

What Happens During Your Appointment

When you arrive, our friendly front desk team will check you in and make sure your pet feels comfortable. A veterinary technician will then escort you to an exam room and begin the initial assessment.

Your Pet’s Initial Evaluation Includes:

  • Recording your pet’s weight, temperature, heart rate, and respiratory rate

  • Reviewing your pet’s medical history and current behavior

  • Discussing any recent changes in appetite, activity, or mood

One of our experienced veterinarians will then perform a nose-to-tail physical exam and talk through any diagnostic, preventive, or treatment recommendations. We’ll always take the time to answer your questions and explain all options before proceeding with care.

Call us at : (951)592-6200

What to Expect
What to Expect

How to Prepare for Your Visit

To help make your visit smooth and productive, please bring:

  • Any previous vaccination or medical records

  • The name and contact information of your prior veterinarian (if applicable)

  • A note of the food brand, type, and daily amount your pet eats

  • Details on any flea/tick, heartworm, or over-the-counter medications

  • A list of questions or health concerns you’d like to discuss

If you’ve noticed changes in your pet’s behavior, appetite, weight, drinking habits, or bathroom routines, jot them down to share with our staff — these details help us provide the best possible care.

Trusted Care: Hear From Our Community

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Ava Kishpaugh profile picture
Ava Kishpaugh
8 days ago
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What to Expect
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Brought my new (stray) kitten in for vaccines. Waited about 2 hours as a walk in which was to be expected. Dr Ramirez was great. Exam was done in the room then my pet was taken for bloodwork and vaccines.
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Sophia Jackson profile picture
Sophia Jackson
11 days ago
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I absolutely love this clinic, I am so glad to have found it. Dr.Lara has been great with our pup, and I plan to bring my two cats in as well. I feel like all of staff has been super kind, and has answered any and all questions, and really put me and my husband at ease as new dog owners. An added bonus is the military discount on Tuesday!!! I would definitely recommend Dr.Lara and the clinic as a whole!
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Ruly Diaz profile picture
Ruly Diaz
14 days ago
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I felt well n love having my bunnies get check n knowing they were going to take care of them n all my questions were answered promptly I'm so satisfied with the service n treatment my bunnies got.
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David Gonzalez profile picture
David Gonzalez
16 days ago
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Great place they took very good care of my dog it only took about 12 hours for my dog to recover completely from the dental procedure.Veterinary is an excellent person and he loves Flautas from juaritos 🤭😁👌
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sreyno01
17 days ago
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My female cockatiel was very sick with an egg binding infection and metal poisoning. I felt that she was on her last leg and was so distraught. The bird vet there and the staff was so understanding and really put my cockatiel Feathers first. They saved her life and only charged me for the fluids and were so positive. My Feathers is still with us today and she is going strong!!! Thank you so much! I trust all my parrots to TLC.. the title means what it says!!!
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Carmen Althoff profile picture
Carmen Althoff
17 days ago
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My cat has a broken jaw, I had taking him to his regular vet but they ended referring us to TLC hospital. We will switch to the new vet hospital. They’re very professional and knowledgeable
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Olga Zubia
21 days ago
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I will highly recommend TLC to family and friends because they go beyond the norm to make the experience favorable.
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Jesse Astorga profile picture
Jesse Astorga
22 days ago
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I brought my dog in because he was lethargic, had difficulty walking, loss of appetite and would no longer participate in normal activities. After the excellent staff and vet evaluated him we we told what the problem was in detail that was easy to understand. We we given medication to give at home. The next morning he actually walked out of the bedroom surprising all of us. The cost was a little high but what isn’t nowadays. I highly recommend this location.
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Nick profile picture
Nick
25 days ago
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Our cat was attacked by a dog during the night, and we called right at 8 a.m. There were no appointments left, but we were allowed to come in anyway. We waited two hours—which was perfectly fine given that we didn't have an appointment! The veterinary nurses were very nice, and the vet was truly lovely and really understood our cat. She examined him thoroughly and didn't try to push any unnecessary services on us! She also gave us tips for his anxiety and reminded us about his vaccinations. The price was absolutely reasonable! I’m glad to have found a good vet!
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Bertha G profile picture
Bertha G
31 days ago
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Took my rabbit, no appt was needed. This is a very busy place. We had to wait but time went by fast as there were so many clients taking their pets. So you lose track of time seeing all these different pets being brought in. Big dogs, small dogs and no fighting amongst them. Animals seem to behave and have better manners than us humans, because no matter the breed they seemed to respect their space. There was plenty of room plenty of seating and very nicely divided so you don't feel crowded. Both humans and pets have their space. They were efficient in taking care of my rabbit Hope. Explained everything in human terms so I understood. Will be taking Hope back and taking ThumPeu in for a checkup as well. Thank for you to the Drs and personal for dedicating yourselves to this profession. We need people like you.

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